Have you ever had a question and either didn't know where to find the answer? If so, you've come to the right place.
As the name would suggest, this section is a compilation of answers to the questions our clients commonly ask. Here you'll find answers to common questions our clients ask. Just start by following one of the links below.
- How long does it take for you to complete my order?
- What is a "proof"?
- Why do I need to look at a proof if I've already given you everything I need to have done?
- How do I go about getting an estimate from you?
- How long does it take for you to complete my order?
There are no hard and fast rules here as project details effect the delivery of every job. We will work within your desired time frame. Open communications before work on your project begins, and during the production process, keeps projected schedules on track.
- What is a "proof"?
A proof is a way of ensuring that we have set your type accurately and that everything is positioned according to your requirements. Typically, we will produce a proof which will be sent to you online or printed on paper which can be viewed in our store or delivered to you in person.
On multiple color jobs, we can produce a color proof on our color output device to show how the different colors will appear.
- Why do I need to look at a proof if I've already given you everything I need to have done?
Your approval on the final proof is assurance that you have looked over every aspect of our work and approve it as accurate. Every PDF proof we supply you with has electronic mark up tools to use for requesting changes. These tools can be found under the review and comment selection in the menu bar of an open PDF. If you do not have Adobe Reader, you can get it from our downloads section. It benefits everyone if errors are caught in the proofing process rather than after the job is completed and delivered.
- How do I go about getting an estimate from you?
Well, since you are here, we would suggest you use our online estimate request form. Otherwise, the best way to ensure that we get all the information necessary to do an accurate quote, give us a call and talk with one of our customer service representatives.